Managed IT Maintenance in Belgrade | Monthly IT Support

What managed IT maintenance means

IT maintenance is not just calling someone when a computer breaks. For a business, it is far more important to have someone regularly checking computers, user accounts, licences, backup, network equipment, NAS/server systems and security settings before a problem stops work.

Managed IT maintenance means your company has a stable external IT partner who understands your equipment, users, workflow and recurring issues. Employees know who to contact, management knows who is responsible, and IT decisions are made with planning instead of improvisation during a crisis.

This is especially useful for companies that do not have an internal IT department or want to reduce the operational load on an existing team.

What monthly IT maintenance includes

Remote support for employees Solving issues with Windows, Outlook, Microsoft 365 accounts, printers, VPN, passwords, business applications and everyday work.
On-site visits Interventions that require physical work: computer service, equipment replacement, network setup, cabling, WiFi, printers, NAS devices or workplace preparation.
Preventive maintenance Checking updates, disk health, antivirus status, basic monitoring, critical alerts and recommendations before downtime becomes expensive.
Backup and data recovery Setting up local or cloud backup, checking whether data is actually being copied and planning recovery if a computer, disk, NAS or server fails.
User accounts and access Creating and closing accounts, email addresses, Microsoft 365 licences, shared mailboxes, file permissions, VPN access and control of former employee accounts.
Network, internet and WiFi Maintaining routers, firewalls, switches, access points, VPN and office networks so internet and file access remain stable.
Microsoft 365 administration Managing users, licences, Outlook, Teams, OneDrive, SharePoint, shared mailboxes and basic security rules.
Equipment planning Recommendations for computers, laptops, monitors, network equipment, NAS devices and licences based on real work, budget and existing equipment lifecycle.

Which businesses benefit most

We bring the most value to businesses that use multiple computers, business email, shared files, printers, networks and data that cannot be lost.

companies without internal IT
offices
medical practices and clinics
notary offices
law firms
accounting agencies
retail and distribution companies
logistics and travel companies
engineering and project-based businesses
growing teams

Companies without internal IT

We take over everyday support, documentation, recommendations and equipment care.

Growing teams

We prepare computers, Microsoft 365 accounts, access rights, security rules and standard work setup for new employees.

Companies with sensitive data

We pay special attention to backup, access control, antivirus protection, network rules and procedures for incident response.

How cooperation starts

First, we map the current state: number of computers, users, locations, network equipment, email system, licences, backup and recurring issues. After that, we recommend the monthly support scope and priorities.

We do not force a package. The maintenance model must match the real rhythm of the business, number of employees, importance of data and the level of responsibility we need to take.

Typical items we check

number of users and computers

Windows, Office and Microsoft 365 licences

email domain, Outlook and shared mailboxes

routers, switches, firewall, WiFi and VPN

backup, NAS and cloud storage

printers and network peripherals

most common interruptions in employee work

antivirus and endpoint protection level

access rights for files and accounts

old equipment replacement plan

How maintenance works in practice

A good IT partner does not wait for the same issue to happen three times. When the same computer keeps slowing down, when employees often lose email access or when a printer becomes a daily topic, we look for the cause: disk condition, network, permissions, licence, user profile or a misconfigured service.

The goal is to close the issue, not just silence it temporarily.

New employee

We prepare the computer, email, Microsoft 365 account, shared folder access, printers, VPN and basic work rules before the first working day.

Employee leaves the company

We remove access, change passwords where needed, protect business data and check that mailbox, OneDrive and shared folders remain under company control.

Recurring issue

We do not treat it as an isolated ticket. We check the cause, document what was done and recommend replacement, configuration changes or a procedure if the issue keeps returning.

Backup is not safe

We do not only check whether backup exists, but whether it runs, where data is stored, who has access and whether data can actually be restored.

Old equipment slows work down

When a computer can no longer support daily work properly, we recommend whether an upgrade, service or replacement makes more sense.

Maintenance is cheapest when it prevents downtime

Emergency intervention makes sense when a problem has already happened, but a serious company should not live from emergency to emergency. Regular IT maintenance reduces downtime, protects data, extends equipment life and gives management a clearer view of what should be planned in the budget.

When a problem has already happened, see how an emergency IT intervention works for businesses in Belgrade.

The greatest value of maintenance is not that someone arrives when everything stops, but that many problems are discovered earlier: a drive showing errors, a backup that failed, an account without additional protection, unstable network equipment or a computer that wastes employee time every day.

Request a monthly IT maintenance proposal

Send us the number of employees, computers and locations, and describe what most often slows your work down. We will suggest a realistic maintenance model - without selling a package you do not need.

+381 60 6700-112

office@nbgteam.rs

Frequently asked questions

How much does monthly IT maintenance cost?

The price depends on the number of users, computers, locations, network equipment, backup and the level of responsibility we take. First, we review the real state of the system and then recommend a maintenance model that makes sense for the business.

Does maintenance include on-site visits?

Yes. Most everyday issues are resolved remotely because it is faster, but when physical work is needed on computers, networks, cabling, printers, NAS devices or other equipment, we organise an on-site visit in Belgrade.

Can you act as our external IT department?

Yes. This is the most common cooperation model. We support employees, maintain computers, networks, user accounts, backup, Microsoft 365, NAS/server systems and advise on equipment purchases and IT planning.

Do you work only with businesses?

Yes. NBG TEAM is focused on companies and legal entities, especially when there are multiple computers, a business network, email domain, backup and a need for ongoing support.

What is the difference between IT support and IT maintenance?

IT support is often a reaction to a specific problem, while IT maintenance is a broader ongoing cooperation model. Maintenance includes employee support, preventive checks, equipment records, backup, accounts, network and improvement planning.

Do you check backup as part of maintenance?

Yes. Backup is not enough just because it was configured once. As part of maintenance, we check whether backup runs, where data is stored, who has access and whether important data can be restored when needed.

Do you maintain Microsoft 365 accounts?

Yes. Maintenance can include Microsoft 365 administration, Outlook issues, licences, user accounts, shared mailboxes, OneDrive, SharePoint, Teams and basic security settings.

How many computers make monthly IT maintenance worthwhile?

It usually makes sense from around 5 computers, especially if the business uses business email, a network, printers, shared files, backup or data that must not be lost.

Managed IT Maintenance for Businesses in Belgrade