IT Support for Businesses in Belgrade

Your business should not stop because of IT problems

Every hour spent waiting for IT support is a lost working hour. If a computer stops working, the internet is unstable, Outlook cannot send emails or an employee cannot access company files, a technical issue quickly becomes a business problem.

NBG TEAM helps companies that need a reliable IT partner without hiring an in-house IT specialist. We solve everyday user issues, maintain computers, networks, servers, NAS devices, Microsoft 365 accounts, backup systems and essential cybersecurity settings.

Most issues can be resolved remotely through secure remote access. When the problem requires physical work on equipment, network devices, cabling or hardware, we organise an on-site visit in Belgrade.

Typical IT problems we solve

Business owners usually contact us when an issue is already affecting their team. These are the situations we solve most often:

Computers and usersA computer is slow or frequently freezes, a new employee needs a computer, email and accounts, or access must be removed for a former employee.
Internet, WiFi and networkThe internet is not working in the office, WiFi signal is weak or unstable, an employee cannot access shared folders, or network equipment is unreliable.
Email, Outlook and Microsoft 365Outlook cannot send or receive emails, a business email account is blocked, compromised or misconfigured, or Microsoft 365 licences and accounts are poorly organised.
Printers, scanners and peripheralsA network printer or scanner is not working, devices are not available to employees, or new office equipment needs to be configured.
Backup, NAS and serversCompany data is not properly backed up, NAS or server systems are unstable, permissions are unclear, or the business does not know whether data can actually be restored.
Security and recordsThere is a suspected virus, phishing email or ransomware issue, or the company has no clear record of equipment, licences, accounts and access rights.

Our goal is not only to fix the immediate issue, but also to understand why it happened and how to prevent it from happening again.

What business IT support includes

Remote IT support

Using secure remote access, we resolve software issues, configure applications, assist employees, reset passwords, check email accounts and handle everyday IT requests without an on-site visit.

On-site IT support

When a problem requires physical intervention, we come to your location in Belgrade. This includes computer faults, equipment replacement, network device setup, cabling, printers, NAS devices and other issues that cannot be solved remotely.

Computer maintenance for businesses

We maintain business computers and laptops, operating systems, applications, updates, antivirus protection, performance and computer preparation for new employees.

Network, internet and WiFi

We configure and maintain routers, firewalls, switches, access points, VPN access and office networks. The goal is to keep internet, WiFi and file access stable.

Microsoft 365, Outlook and business email

We help with Microsoft 365 accounts, Outlook issues, business email, shared mailboxes, OneDrive, SharePoint, Teams, licences and security settings.

Backup, NAS and servers

We configure backup systems, NAS devices, shared folders, access permissions and data recovery checks. A backup is not complete unless you know that important data can actually be restored.

Security and account protection

We assist with antivirus protection, MFA authentication, email account protection, user permissions, system updates and basic protection against ransomware and phishing attacks.

IT consulting and planning

We advise you when buying new equipment, adding new users, changing your network, moving to Microsoft 365, planning backup or improving your company's IT organisation.

Who this service is for

Our IT support is intended for companies that use multiple computers, business email, networks, printers, NAS or server systems, but do not have an internal IT department or need a reliable external IT partner.

We most often work with offices, medical practices and clinics, notary offices, law firms, accounting agencies, retail and trading companies, logistics and travel companies, engineering and project-based businesses, and small and medium-sized companies.

We are especially useful for companies with 5 to 50 employees that need someone who understands their equipment, users, network, backup and day-to-day workflow.

How an IT support request is handled

1. Issue reporting

An employee or responsible person reports the issue by phone, email or an agreed communication channel.

2. Fast priority assessment

Not every issue has the same impact. We separate situations where the whole company is blocked from issues affecting one user or one application.

3. Remote diagnostics

First, we check whether the problem can be solved remotely. This is the fastest option for most software, email, account and user issues.

4. On-site visit

If the issue involves hardware, network equipment, cabling, printers, NAS/server systems or physical installation, we organise an on-site visit.

5. Root cause notes

When the same issue keeps coming back, we do not treat it as a coincidence. We document the cause and recommend a permanent solution.

On-demand IT support or managed monthly maintenance

You can contact us for a single intervention when a problem already exists, but for companies with multiple computers, a managed monthly IT maintenance contract is usually the better option.

With monthly maintenance, we get to know your equipment, users, network, backup, accounts and recurring issues. This means faster response, fewer repeated problems and better cost control.

Monthly IT maintenance can include

remote support for employees

scheduled on-site visits

system monitoring

computer and network maintenance

backup checks

user account management

Microsoft 365 administration

essential cybersecurity

advice on equipment purchases and improvements

Why choose NBG TEAM as your IT partner

NBG TEAM d.o.o. has been providing IT services to businesses in Belgrade since 2011. We work exclusively with business clients and understand that an IT problem is not just a technical fault - it is a business interruption.

The advantage of working with us is that we do not treat every request as an isolated issue. We connect computers, networks, email, backup, servers, users and security into one working system. Your company knows who to call when something stops working, but also who to ask before making important IT decisions.

we work exclusively with businesses
remote and on-site support
experience with small and medium-sized companies
we understand business users, not only technology
we can take over complete IT responsibility for your company
we assist with purchasing, setup and maintenance of equipment
focus on stability, backup and security

Prevention costs less than downtime

Waiting for something to break is usually the most expensive IT maintenance model. An overheating computer, a failing drive, a backup that is not running, unstable WiFi or an email account without additional protection can look like a small issue - until it stops the business.

Through preventive maintenance, we check equipment condition, updates, backup, essential security, user accounts and the most common sources of problems. This helps prevent many faults before they affect employees.

Need IT support for your business?

Send us a short description of the issue or the number of computers your company uses. We will suggest whether a single intervention, remote support or managed monthly maintenance is the best fit.

+381 60 6700-112

office@nbgteam.rs

Frequently asked questions

Who provides IT support for businesses in Belgrade?

NBG TEAM d.o.o. provides IT support for small and medium-sized businesses in Belgrade. The service includes remote support, on-site visits, computer maintenance, networks, email, Microsoft 365 accounts, backup, NAS/server systems and essential IT security.

Do you provide remote support or on-site support?

We provide both. Many issues are resolved through remote access, which is the fastest option for software problems, email, user accounts and everyday support. When physical work is needed on equipment, networks, cabling, printers or NAS/server devices, we come to your location in Belgrade.

How quickly can you respond to an IT issue?

For contracted clients, our target first response time for critical issues is within 2 hours during business hours. For individual interventions, response time depends on current availability, location and the type of issue.

Do you work only with businesses or also with private users?

NBG TEAM works exclusively with businesses. We focus on business users, offices, medical practices, agencies and companies that need reliable IT support.

What is included in computer maintenance for businesses?

Computer maintenance includes system checks, application installation and configuration, updates, antivirus protection, troubleshooting, computer preparation for employees, hardware replacement when needed and advice on upgrades or equipment replacement.

Can you act as our external IT partner?

Yes. This is one of our most common cooperation models. For companies without an internal IT department, we act as an external IT partner, from everyday employee support to network maintenance, backup, user accounts, equipment and IT planning.

Do you support Microsoft 365 and business email?

Yes. We help with Microsoft 365 accounts, Outlook issues, Exchange email, shared mailboxes, OneDrive, SharePoint, Teams, licences, security settings and user access.

Do you work with backup and NAS devices?

Yes. We configure and maintain NAS devices, shared folders, access permissions and backup systems. We pay special attention to recovery testing, because backup only makes sense if data can actually be restored when needed.

Do you work outside Belgrade?

Our primary coverage area is Belgrade and the surrounding region. For companies outside Belgrade, we can provide remote support, while physical visits outside Belgrade are arranged separately depending on location and scope.

How do I know if I need managed monthly IT maintenance?

If your company has multiple computers, business email, a network, printers, backup or several employees who regularly need support, managed monthly IT maintenance is usually better than paying for individual interventions. You get faster response, better records and preventive maintenance.